Frequently Asked Questions

We regularly receive questions from our customers. That is why we have compiled a list of the most frequently asked questions and answers for you. This will help you quickly find the information you are looking for. Is your question not listed? Please feel free to contact us, we will be happy to help you.
Last update: 01-09-2025
OPENING HOURS AND VISITS
Yes, you are always welcome here after making an appointment. You can do so by e-mail
(info@discuspassie.nl) or telephone (+316 4664 7241).
DISCUSPASSIE.nl is open by appointment only. Therefore, please make an appointment before your visit. You can do this by email (info@discuspassie.nl) or telephone (+316 4664 7241).
You can easily make an appointment by email (info@discuspassie.nl) or telephone (+316 4664 7241).
DISCUSPASSIE.nl does not have a shop (we sell from home). Therefore, we do not have standard opening hours, like most shops, but always work by appointment. This allows us to devote all our time to you as a customer during your visit. Please always make an appointment first.
You can do so by e-mail (info@discuspassie.nl) or telephone (+316 4664 7241).
You can come and have a look 6 days a week (closed on Sundays) after making an appointment. You are particularly welcome at DISCUSPASSIE.nl in the evenings or during the day on Fridays and Saturdays, for example. However, please always make an appointment first by e-mail (info@discuspassie.nl) or telephone (+316 4664 7241).
No, we are always closed on Sundays. This is because Sunday is our only weekend day and we like to enjoy the nice weather.
The schedule is usually quite full. It is therefore advisable to schedule your appointment to come and have a look at least 1 to 2 days in advance.
No, you don’t need to. We have all the necessary equipment here to properly pack and transport the discus fish (such as plastic bags, oxygen, etc.).
The fish are always well packed here, in (triple) transport bags with plenty of water and oxygen. The transport water in the bags also remains at the right temperature, because we provide the bags in an insulated box containing extra heat packs (heat pellets). This means they can easily handle a journey of 2 to 3 days. It therefore does not matter which country in the European Union you are visiting us from, the fish you buy here can easily handle the return journey and will always arrive safely at your home. Certainly a journey of a few hours, within the Netherlands for example, is no problem at all for the fish.
ORDERING AND DELIVERY
On average, we have 750–1.500 discus fish in stock, ranging from small (5 cm) to very large (20+ cm) in approximately 25–30 different colour varieties. You can find the current available stock of discus fish on our website/webshop, discuspassie.nl. All colour varieties and sizes listed there are actually available stock.
Yes, that is certainly possible. You can place an order via our website/webshop, discuspassie.nl. You can order and pay online there. We will then contact you to schedule a delivery date.
It’s actually very simple:
- Place an order via our webshop at www.discuspassie.nl.
- We will then contact you to schedule a delivery day. Delivery is possible from Tuesday to Thursday.
- Approximately 1-2 days before the fish are delivered, you will receive an email from our carrier (UPS) with a track and trace link. This allows you to follow the fish on their way and see the time slot in which the fish will be delivered on the agreed day.
- The fish will then be delivered to your home on the agreed day. This is usually a few working days after you have placed your order.
The delivery time varies depending on what you have ordered. For food or accessories, the delivery time is approximately 1-3 working days. For (discus) fish, this may take a few days longer, as delivery is only possible from Tuesday to Thursday (due to UPS delivery options).
The delivery costs for (discus) fish vary per country and also depend on the number of discus fish and the weight of the shipment. Within the Netherlands, this costs €45. The current delivery costs, including for other countries, are displayed when you place your order in the webshop (www.discuspassie.nl). These are calculated as soon as you enter your address.
Yes, if we currently do not have the fish in stock you are looking for, you can order them from us. We will notify you as soon as they are in stock. The best way to do this is to send an email to info@discuspassie.nl.
You can find all our fish online in our webshop at www.discuspassie.nl. There you can order the fish you want, pay for them and have them delivered to your home (you can of course also come and select them in our shop here). If we do not have the fish in stock you are currently looking for, you can order them from us. We will then notify you as soon as they are in stock. The best way to do this is to send an email to info@discuspassie.nl.
If we have the fish in stock (see our webshop at www.discuspassie.nl), they will be delivered within a few working days to one week after ordering, in mutual consultation. If we do not currently have the fish in stock and we have to order them, the delivery time may be longer because we are dependent on when one of our breeders has bred the desired discus fish. This will be agreed upon in consultation (customised service).
(Discus) fish can be delivered to your home on Tuesdays, Wednesdays or Thursdays. Whenever you are at home to receive the fish. We will schedule the exact delivery day in consultation with you, once the order has been placed and paid for. We will then contact you about this.
The discus fish are delivered to your home in a Styrofoam insulation box. Each standard box measures 48x43x35 cm (LxWxH) and weighs 16 kilograms when fully filled. It can hold the following maximum numbers of discus fish:
– Discus 5 to 7 cm: 36 pieces
– Discus 7 to 8 cm: 24 pieces
– Discus 8 to 10 cm: 20 pieces
– Discus 10-12 cm: 16 pieces
– Discus 12-14 cm: 12 pieces.
– Discus 14-15 cm: 6 pieces
– Discus 15-17 cm: 5 pieces
– Discus Jumbo (17+ cm): 4 pieces
It is possible to combine discus fish of different sizes in a box.
Within the European Union, the fish are shipped overnight express. This means that they are picked up here on day 1 and delivered to your home on day 2. The fish are transported by UPS, which picks them up here at the end of the afternoon. They are then delivered to your front door the next day. The fish are therefore in transit for a maximum of 24 hours. For intercontinental deliveries outside the EU, the fish are in transit for a maximum of 2 to 3 days. The fish are well prepared and packaged, so they can handle this perfectly well.
Yes, transporting the fish to your front door is safe for the fish themselves. This is because:
– Each (discus) fish is carefully packed in triple transport bags (so they cannot pierce through them) with sufficient water and oxygen. Each transport bag is covered with a black cover (also made of plastic) on the outside, which keeps the transport bag dark and the fish calm (experiencing little stress).
– Each transport bag is transported in a tempex insulation box, to which extra heat packs (heat pellets) are added. This keeps the transport water at the right temperature.
– Our shipping partner for fish (UPS) is aware that live fish are being transported, partly because the box is labelled with the necessary stickers (IATA regulations) for the transport of live animals. This ensures that UPS handles the box containing fish with care.
– Fish will not be delivered if the outside temperature during the day and/or night is below 5 degrees below zero. In that case, a new delivery day will be planned in mutual consultation.
PAYMENT METHODS
Yes, you can pay by debit card using all standard cards (debit cards and credit cards).
There are various payment options available in our shop here in Limburg. You can pay by debit or credit card, you can pay with a Tikkie/payment request, and cash payments are also possible.
You can also buy new fish, food or accessories online and have them delivered to your home via discuspassie.nl. You can pay online using all common online payment solutions, such as iDEAL, ApplePay, VISA & Mastercard, Bancontact, etc. Please visit our website, discuspassie.nl, for more information.
WHAT DISCUSPASSIE.nl HAS TO OFFER YOU
DISCUSPASSIE.nl is a specialist shop, specialised in very high-quality discus fish. We sell discus fish of the highest quality and everything related to discus, such as compatible fish (e.g. tetras, corydoras, algae eaters, etc.), (frozen) food and all kinds of accessories (such as minerals, medication, filters, etc.). We do this for consumers, retailers and wholesalers. We personally select our discus fish from the hatcheries of the best European discus breeders, such as Alexander Piwowarski, Gunter Weissflog and Marcus Stocker (European offspring). Every month, DISCUSPASSIE.nl travels many kilometres by car to and from Germany and Switzerland, where these discus breeders’ hatcheries are located, to personally select the most beautiful discus fish from the breeders. This means that you will find the best of these three worlds (Piwowarski, Weissflog and Stocker) under one roof. And we can distinguish ourselves from other shops in the quality of our discus fish, enabling us to offer you the most beautiful discus fish available in Europe. Simply because only the very best quality is good enough. At fixed low hobby prices. You can also order from us: (a) wild-caught discus fish (imported from Brazil and/or Colombia), (b) discus fish originating from Asian breeders (imported from Asia) and (c) all other possible (tropical) fish (other than discus fish). These are therefore available to order. And most importantly: you can always come to us for good and honest advice. Especially after purchasing your new discus fish.
Yes, although we do not have these in stock here, they can always be ordered from reputable exporters in Brazil and breeders in Asia. These are therefore available to order.
Yes, we regularly have other fish in stock (such as corydoras, L-numbers, pleco’s, algae eaters and dwarf cichlids). In addition, we can order any other aquarium fish you want from the wholesaler. So whatever fish you are looking for, we can supply it.
In addition to fish, we also sell many types of food (both frozen and dry) for discus fish and all other types of aquarium fish. We also have various accessories (such as laying cones, minerals, aquarium kit, sponge filters, etc.) in our range.
No, unfortunately, DISCUSPASSIE.nl only sells (discus) fish and food and accessories for aquarium fish.
Yes, they can. We sell discus fish from the top European breeders Piwowarski, Weissflog and Stocker. These have been kept together here for many years without any problems. So that is perfectly possible. They can also be kept together with Stendker discus fish (fully compatible).
Yes, they can. In the past, when the Stendker breeding farm still bred discus fish, we sold many Stendker discus fish. These were always kept together here without any problems with discus fish from other top European breeders (Piwowarski, Weissflog and Stocker) whose discus fish we sell. In short, the fish we sell now can be kept together with Stendker discus fish without any problems (fully compatible).
You can find our current stock of (discus) fish on our website, discuspassie.nl. The fish listed there are currently swimming here and available for sale.
The (discus) fish all have different prices, depending on their size and colour. You can find the current prices on our website, discuspassie.nl. The current prices are listed for the fish included in the range there.
It is certainly possible to reserve specific discus fish. Please contact us for this. Please note: the fish can be reserved for a maximum period of two weeks.
No, unfortunately that is not possible. We are already very busy looking after the fish here, so we do not have time to look after other people’s fish as well.
No, we never exchange fish. Discus fish all carry different bacteria, which can be harmful to the discus fish here. We do not want to run the risk of exchanged discus fish causing a bacterial infection in our beautiful collection of discus fish here.
No, we are not interested. Unfortunately, we do not have room for additional aquariums and/or fish here.
ABOUT DISCUS FISH
Discus fish are tropical freshwater fish, originally from the Amazon region in South America.
Compared to other fish, discus fish are indeed expensive. Discus fish take around two years to grow. During this period, they must be kept in water at a constant temperature of 30 degrees Celsius. This requires a lot of energy (costs). They also need to be fed at least two to three times a day, which results in high feeding costs. The aquarium water for (professionally) growing discus fish is also changed daily to ensure good growth. This results in high water bills. All these factors together (high electricity bills, water bills and feed bills) contribute to the relatively high purchase price of discus fish.
It is recommended to keep discus fish at a water temperature between 28 and 30 degrees Celsius. Young discus fish are best kept at a water temperature closer to 30 degrees Celsius to ensure good growth, while adult fish can be kept at a water temperature of 28 degrees Celsius.
For discus fish, the exact water parameters are not the most important thing (what the water parameters are exactly), the most important is stable water parameters. In short, water parameters that are always the same (stable). Discus fish benefit from stability because they react to changing water parameters. If water parameters fluctuate, discus fish can become skittish, start breathing rapidly, and so on. The most important thing is therefore that the water parameters are as stable as possible. As long as they are within the following tolerance limits (the minimum and maximum that the animals can tolerate):
– Temperature (short term): 25 – 35 °C.
– Temperature (long term/normal): 28 – 30 °C.
– GH (General Hardness): 0 – 30.
– KH (Carbonate Hardness): 0 – 25.
– pH (pondus Hydrogenii, acidity): 4 – 8.3.
– EC (Electrical Conductivity): 150 – 1200 µS.
Note: with these tolerance limits, our discus fish are suitable for 95% of tap water throughout Europe. This means you can keep them in normal tap water without treating it. As indicated, the exact water parameters are not that important, as long as they fall within the above tolerance limits and the water parameters are always as stable as possible.
Our discus fish are swimming in normal tap water, straight from the tap without any additives, with the following water parameters:
– Temperature: 29–30 °C.
– GH (General Hardness): 12 – 13.
– KH (Carbonate Hardness): 9 – 10.
– pH (pondus Hydrogenii, acidity): 7.0 – 7.1.
– EC (Electrical Conductivity): approximately 500 µS.
Discus fish are kept at relatively high water temperatures. Fish and plants that you want to combine with discus fish must therefore also be able to tolerate high water temperatures. This rules out many species. In addition, other fish that are to be combined with discus fish must be calm in nature and not bother the discus fish. For these reasons, tetras (such as the Rummy Nose Tetra), corydoras, South American dwarf cichlids, small L-numbers and small algae eaters are often excellent choices for combining with discus fish. In terms of plants, these include Echinodorus (such as Amazon sword plants), Valisneria, lotuses and most floating plants.
There is no clear-cut answer to this question, as it depends on how often you want to change the water. The more often you change the water, the more discus fish you can keep in an aquarium (and vice versa). On average, we recommend approximately 40 litres per adult discus fish. This is based on a water change rhythm of 30-40% once a week. If you change the water more often, you can use 30 litres per adult discus, for example. And if you change it less often, 50-60-70 litres per adult discus is better. This applies to adult fish. Are you starting with young discus fish? Then always start with 2-3 more discus fish than you ultimately want to keep (when they are adult). Discus fish always establish a hierarchy among themselves, with the leaders often chasing away the underdogs at feeding time. As a result, leaders eat more than underdogs, causing them to grow faster (while the underdogs grow more slowly and even weaken or die). Unfortunately, this often results in the discus group being thinned out by 1-2 fish over time (hence the advice to start with a few more fish than you ultimately want to keep when you have a group of young discus). In any case, discus fish are schooling fish. This means that they must be kept in a group of at least 5-6 fish. This requires an aquarium of at least 250 litres to successfully keep discus fish.
That depends on the size of the aquarium, the number of discus fish, the total fish population and the filter capacity. The minimum is 30-40% once a week. It is even better to change the water once more during the week (when we humans spend a few hours in a small space, we often like to open the window for some fresh air). It is also advisable to change the water once more if your discus fish are shy, hide a lot, turn dark in colour, etc.
All discus fish here are fed 3-4 times a day, alternating between different foods. They are given dry food (both granules and flakes) and various types of frozen food. The most important thing is that they are fed a varied diet so that they get lots of different vitamins and minerals (I like steak too, but not 3-4 times a day, 7 days a week). Try to avoid mixing different types of food (feed them a variety, but not mixed). This is because discus fish will still pick out what they like from mixed food (and therefore still eat an unbalanced diet, even if you feed them a variety of mixed foods).
Our advice is simple: just wait and see. Discus fish need at least a few days to recover from the stress of moving and to get used to their new environment (such as the layout, lighting and water parameters). Especially for adult discus fish, the acclimatisation period can take a long time, up to 6-8 weeks maximum. During this period, they do not eat or at least eat much less than normal. This is not harmful to adult discus fish, as they have built up good reserves. Young discus fish experience less stress from the move and therefore acclimatise more quickly to their new environment. They often start eating within a few days of the move. In short, a little patience is often required.
Our advice is simple: just wait and see. During the first few weeks in their new aquarium, discus fish are busy determining who is the boss (and who is lower in the hierarchy). Once the hierarchy is clear, calm usually returns.
This is usually due to the hierarchy within the group. Discus fish always establish a hierarchy among themselves, with the leaders often chasing away the underdogs at feeding time. As a result, the leaders eat more than the underdogs, causing them to grow faster (while the underdogs grow more slowly and may even weaken or die). There is usually little that can be done about this (it is nature; in small discus groups, they always establish a hierarchy among themselves). Sometimes it helps to increase the size of the discus group (because the larger the group, the less hierarchy there is, and the more equal the chances of eating and growing). In the wild, discus fish live in very large groups (of many hundreds of discus). In such large groups, there is no hierarchy, but rather shoaling behaviour. Due to the size of the group they protect each other, feel safe and each discus has equal opportunities to eat and grow. Of course, we cannot replicate these conditions in our living room aquarium (we would need a huge aquarium), but we can take them into account when purchasing the discus group we want to start with.
It is very difficult to say without seeing and knowing the specific circumstances. Please contact us by email (info@discuspassie.nl) or telephone (+316 4664 7241) for advice. Please include the answers to the following questions (to give us an idea of the situation and enable us to provide useful advice):
– How long has the aquarium been running?
– Where exactly is the aquarium located in your home, is there a lot of light and from which side(s) (relative to the aquarium) does the light come in?
– How many litres does the aquarium hold (or what are the dimensions of the aquarium)?
– What is the filter capacity?
– What kind of lighting do you use (bright light, dim, etc.)?
– Do you use CO2, nitrate resin, aeration (oxygen pump) or anything else in the aquarium?
– How is the aquarium set up (e.g. dark or light background, what is the substrate made of, does the aquarium contain driftwood, etc.)?
– What is the total fish population?
– What is the water temperature?
– What are the exact water values (i.e. not just good or bad, but what are the specific water values)?
– Are the water values always stable?
– How often and how much % of the water do you change at a time?
– How often and what do you feed the discus fish per day?
– What symptoms are the discus fish exhibiting (e.g. dark colouring, rapid breathing, retreating behind the wood, constantly hiding in a corner, standing on their heads, etc.)?
– Do you perhaps have a photo or video?
It depends on the age/size of the discus fish and how long you are on holiday. Discus fish measuring 13-14 cm or larger are often best left alone during the holiday (maximum 2-3 weeks). Before going on holiday, slowly reduce the water temperature to 26-27 degrees (no more than 1 degree per day) and change a lot of water (at least 60-70%) just before you leave. Other than that, just leave them alone until you return from holiday (do not let others feed them, they usually have enough reserves). After your holiday, change the water again, slowly build up the feeding (do not give them food that is difficult to digest straight away, but start with some light flakes, for example) and slowly raise the water temperature (no more than 1 degree per day) to the normal level. Are the fish smaller than 13 cm? Then have them cared for (fed and possibly also have the water changed) by someone you can trust. Provide clear explanations and instructions in advance (do not overfeed, etc.).